There's a category of lead that every addiction treatment center writes off. Not because the person doesn't need help. Not because they can't be reached. But because your admissions team can't be the one to reach them. The person who called in crisis and hung up mid-intake. The patient who relapsed after discharge and hasn't responded to your outreach. The inquiry that came in at 2 AM and never got a callback before the window closed. Your intake coordinators can't chase thes