BLUESHIRT MEDIA DEMO0:51
The live demo
Hear the admissions assistant in a recorded demonstration.
AI CALL ANSWERING FOR TREATMENT CENTERS
Someone reached out.
Keep the door open.
Give after-hours and overflow callers a conversation, useful program information, and a clear path back to your admissions team.
Exclusively for treatment centers · Configured around your admissions team
Admissions coverage EXAMPLE
WHEN YOUR TEAM CAN’T PICK UP
A conversation.
A clear next step.
Caller→Blueshirt Media→Admissions
✓
Next step: transfer or callbackBased on your staffing and approved rules
After-hours coverageOverflow answeringProgram questionsTransfer & callback rules
HEAR THE CALLS
Hear the conversation before you decide.
A recorded demonstration alongside an overnight call example. Listen for the questions, pacing, and next step. Then try the demo yourself.
RECORDED CALL EXAMPLE1:44
An overnight call
Hear what happened on one recorded overnight call to a treatment center.
CALL ANSWERING + OPT-IN TEXT FOLLOW-UP
The call ends.
The connection stays open.
A follow-up text after every call—for callers who opt in, whether they’re admitted or not.
Blueshirt Media connects AI call answering with automated text follow-up for treatment centers. Callers who agree to receive texts have another way to reconnect with your admissions team after the conversation.
See the call-to-text workflowAFTER ANSWERED CALLS, TOO
- 01
Have the conversation
The caller speaks with the assistant.
- 02
Ask for the opt-in
Text follow-up starts only when the caller agrees.
- 03
Keep a way to reconnect
Send the follow-up text whether or not the call leads to an admission.
Message wording, timing, reply handling, and opt-outs are defined during setup.
COVER THE MOMENTS THAT MATTER
Your phones don’t follow office hours.
A family may call after dinner. An inquiry may come in while every counselor is on another line. Build a response for both.
Start the conversation tonight.
Give staff a useful next step.
The assistant answers with your approved greeting, discusses the program information you provide, and collects the agreed callback details.
For your team
A callback request follows the process you approve for times when nobody is available to take a transfer.
Support the caller while
your team helps someone else.
Use overflow coverage when admissions cannot pick up. Define when the call should reach the assistant and which staff destinations it can try.
For your team
Available staff can receive a transfer. If the destination cannot answer, the configured callback process takes over.
Help someone understand
where to go next.
Share approved details about your programs, locations, and admissions process. Questions outside that information go to your team.
For your team
The conversation stays within agreed boundaries. Clinical assessment and admissions decisions stay with your staff.
FROM RING TO NEXT STEP
Make the handoff part of the service.
Answering is the beginning. The important part is what your team and the caller can do next.
- 01
Welcome the caller
Use your center’s greeting and approved program information.
- 02
Gather useful context
Agree on the details staff need, callback preferences, and questions the assistant may ask.
- 03
Connect or arrange a callback
Follow tested destinations, staff hours, and fallback handling. Confirm who owns the next step.
ILLUSTRATIVE STAFF HANDOFF
A next step your team can act on.
- Reason for calling
- Asking about residential treatment
- Request
- Speak with admissions
- Preferred next step
- Callback in the morning
- Assigned destination
- Your admissions team
Fictional example. Captured fields, delivery method, and routing depend on your setup.
BUILT AROUND YOUR CENTER
Your programs.
Your people.
Your call rules.
We review your current numbers, call tracking, staff availability, and information before defining the workflow.
Keep your admissions team at the center of the process. Decide which calls should transfer, where they should go, and what happens when that destination is unavailable.
RESEARCH & PERSPECTIVE
The night shift has enough to carry.
When routine admissions calls reach overnight nursing staff, phone coverage becomes part of a wider workload conversation.
Our published report, Protecting the Night Shift, reviews evidence and practical considerations for overnight coverage, staff handoffs, and a measured pilot.
Explore the report ↗An evidence review and operational framework; not proof that any individual call caused a clinical outcome.
QUESTIONS & ANSWERS
Your questions, answered.
Do you send follow-up texts after answered admissions calls?
Yes. Blueshirt Media sends a follow-up text after each call when the caller opts in to receive texts, whether or not they are admitted. Text follow-up is not limited to missed calls. Message wording, timing, reply handling, and opt-outs are defined during setup.
How does AI call answering work for addiction treatment centers?
The assistant answers using your center’s approved greeting and program information, gathers agreed contact details, and follows your transfer or callback rules. Your admissions staff handle clinical decisions and the next stage of care.
Can the service answer after-hours and overflow calls?
Yes. Call answering can be configured for after-hours calls, overflow when staff are busy, or both. We review the forwarding rules and staffing schedule with your center before activation.
Can callers speak with a live admissions team member?
When your transfer rules allow it and staff are available, the assistant can attempt a handoff to the agreed destination. When a transfer is unavailable, it follows your approved callback process.
Can we use our current treatment center phone number?
We review your current phone and call-tracking setup to determine the forwarding and routing options. The connection method is confirmed and tested before launch.
Is a BAA included before patient information is handled?
Blueshirt Media’s onboarding includes a Business Associate Agreement before protected health information is handled. The proposed workflow, vendor arrangements, and information-handling requirements are reviewed as part of setup.
What do you review for privacy when setting up call answering?
Setup reviews the information collected, who receives it, access needs, recordings, retention, and transfer destinations. Your center’s privacy and compliance requirements must be addressed for the specific workflow before activation.
How much does AI Voice Coverage cost?
AI Voice Coverage is $1,800 per month, including 2,500 voice minutes. Additional minutes are $0.60 each. Call for pricing on Voice + Text Recovery or Enterprise requirements.
How long does it take to launch call answering?
Timing depends on the program information, phone setup, integrations, and review needed. We agree on a rollout plan after reviewing your requirements and test conversations and routing before activation.
LET’S LOOK AT YOUR CENTER
Hear it. Then test it for your center.
Walk through your call flow, program questions, and handoff scenarios with us.
PREFER TO SEND A NOTE?
Tell us where
you need help.
Share a few business details and what you’d like to improve. We’ll follow up to discuss your center.
For treatment-center business inquiries. Please do not include patient information.