Understand your center
Review programs, locations, call patterns, staff availability, and the gaps you want to address.
SETUP & ONBOARDING
Start with your process.
Test the details.
Then go live.
Build the workflow around how your admissions team actually operates.
THE BASIC FLOW
01
Discover
Map programs, calls, and the current follow-up process.
02
Configure
Agree on conversations, data handling, and staff handoffs.
03
Validate
Review sample scenarios before launch.
Configured around your center’s approved process.
WORKING TOGETHER
Four parts of a practical setup.
Define the workflow
Agree on program information, conversation limits, triggers, and the next step for each situation.
Connect & test
Review systems, access, records, and routing. Exercise transfer and callback scenarios.
Launch & review
Activate the agreed workflow and review the conversations, handoffs, and measures you selected.
BEFORE THE FIRST LIVE CONVERSATION
Make the rules clear.
Confirm approved program information, transfer numbers and hours, callback ownership, appropriate escalation instructions, and data-handling arrangements.
QUESTIONS & ANSWERS
Your questions, answered.
What is involved in setting up Blueshirt Media?
Setup reviews your programs, phone routing, staffing hours, approved conversation content, information collection, and staff handoff. The workflow is then configured and tested with your team.
What does our treatment center need to provide?
Your team provides approved program information, working hours, transfer destinations, callback instructions, and the relevant system contacts or access. Additional requirements depend on the workflow.
How long does implementation take?
The timeline depends on routing, integrations, information readiness, and review requirements. A rollout plan is agreed after your center’s scope has been reviewed.
Can we test the assistant before activation?
Yes. Your team reviews sample conversations, routing, transfer destinations, and callback handling before the workflow goes into use.
Who approves the final workflow?
Your center reviews the conversation content, information collected, contact rules, and staff handoff. Activation follows the agreed review and testing process.
CONNECTED SERVICES
Build the follow-up around your needs.
LET’S LOOK AT YOUR PROCESS
Show us where the conversation stops.
We’ll walk through what better coverage and follow-up could look like.
SETUP EXCERPT
How we configure an admissions assistant
An excerpt on program knowledge, conversation rules, and testing before launch. The workflow is agreed with your admissions team.
Watch on YouTube ↗